Always free shipping to continental US

Payments/Returns

Payments

Your orders are quickly, easily and securely paid for via our website which currently accepts Visa, Mastercard, Discover, PayPal, ApplePay, and payment via Shopify.  Please note that credit card payments can also be made through Paypal as a guest, without having to create an account.  Residents of Texas are subject to an 8.25% state sales tax.

Returns

Our goal is to offer only quality maker's products, and to produce high quality, functional and lasting fabric goods. If for some reason you are unhappy, please contact us at hello@birchcreekstudio.com and we will do all we can to make sure that you are 100% satisfied with your purchase.

All fabric goods produced by Birch Creek Studio are hand finished and quality checked before being carefully packaged for shipping.  Shipping insurance is provided for all shipments with total charges over $25.00.  Once you have received your delivery, please inspect it for quality.  We will gladly return, refund or replace any item from our shop that arrive damaged. One-of-a-kind items cannot be replaced with another item.  Please retain original packaging as it may be required for insurance purposes.

Please also retain original packaging until you are completely satisfied with your purchase. If you are not happy with a non-personalized item, you may return your undamaged and unused (in the original packaging and in perfect resalable condition) purchase within 14 days. The customer is responsible for shipping charges associated with returning an item. For international customers, original shipping charges will not be refunded.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Disclaimer

We aim to provide accurate representation of products displayed on our website, however due to lighting conditions and resolution qualities on different computer monitors, representation of color may vary from actual product. Also, placement of words and/or images on fabric goods can vary slightly from what you see on your monitor.  The linen/cotton blend and canvas fabrics used have natural variations in texture, which is part of what makes the products unique.

Should you wish please contact us for a fabric sample; there is a charge for samples.

Should you wish to return or exchange an item, please contact us at hello@birchcreekstudio.com for advice, support and instructions.